Our refund policy in one line
You may request a full refund within 14 days of purchase, provided the licence key has not been activated on any site.
Why activation is the line
A licence key that has been activated has been used to run the software on a live store, and we cannot take that back. A key that has never been activated has delivered nothing, so refunding it costs you nothing and costs us nothing. That is the fairest line we can draw, and it is the one we hold to without argument.
What counts as activated
A key counts as activated the first time it is used to activate the plugin on any WordPress installation, including a staging or development site. You can check the activation status of your own key at any time on your account page. If you are unsure, ask us before requesting a refund and we will tell you exactly what we see.
How to request a refund
- Email [email protected] from the address you used to purchase.
- Include your order number or licence key.
- If you can, tell us what went wrong. It is not required for the refund, but it is how the software gets better.
We aim to respond within two business days, and we do not ask you to justify the request.
What happens after a refund
The licence key is disabled and its activation slots are released. The plugin itself keeps working on your site, but it will no longer receive updates or support. You may reinstall the free version at any time, at no cost.
Faulty software
If the plugin is broken in a way we cannot fix, the 14-day window and the activation condition do not apply. Contact us and we will refund you regardless of how long you have held the licence or how many sites you activated it on. Software that does not work is our problem, not yours.
Your right of withdrawal
If you are a consumer in the European Union, you would normally have a 14-day right to withdraw from a digital purchase. At checkout you are asked to consent to immediate delivery of your download and to acknowledge that you therefore lose that right. That consent is recorded with your order.
Our policy above is deliberately more generous than the statutory position would require in most cases, and it is offered to every customer regardless of where you live.
Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback costs both of us time and money, and we will refund any eligible order on request without one.